We have not hit with the size? Not what you expected?
You can return your order up to 15 days after receiving it.
Here are the instructions on how to proceed with your returns:
- Enter the returns portal by clicking on the following link: https://serendipityintimates.outvio.com/es. You can also contact us by WhatsApp or through Instagram Direct.
- We will respond with the instructions to send your order.
- Once we receive the package, we proceed to send the new size or refund, as appropriate.
- It usually takes 2-3 business days for the refund to appear.
What items can I return?
You can return your purchase within 15 days of receiving the order. In its original condition. Neither worn nor washed. In its original packaging.
What items can I not return?
Gifts and promotional items.
Do I have to pay anything to return my order?
There are no return charges. The original shipping costs will not be refunded. Serendipity is not responsible for the return shipping costs (Except if you have contracted free return shipping).
When will I receive my money?
When we have received and reviewed the return, we will send you an e-mail to notify that we have received the package, as well as the acceptance of the return (if applicable). If your return is accepted, you will receive your money within a maximum period of 5 days.
If you have any other questions, contact us by e-mail firstname.lastname@example.org or call us by phone at +34 669 600 386.