Something wrong with your size? Not what you expected?

You can return it within 15 days after receival. Here you have the instructions on how to proceed with your returns:

  1. Access the "Orders History" section on your account.
  2. Select the order from which you want to return an item by clicking on "Details".
  3. Select the product(s) you wish to return by checking the box next to its name.
  4. Add the quantity that needs to be returned.
  5. (Optional) In the "Merchandise return" section, you can add some explanation to let us know why you want to return the product.
  6. Click on "Request a return".
  7. Once we receive you request, we will confirm it and send you an e-mail with the return instructions.

FAQ

  • What items are returnable?
    Within 15 days of receipt of your shipment
    In original condition
    Unwashed and unworn
    In the original packaging

  • What items are non-refundable?
    Free gifts or promotional items.

  • Are there any charges for return?
    The are no charges for returning an item
    Original shipping charges are non-refundable
    You are responsible for return shipping charges (except if you choose the free returns option).

  • How soon will I get my refund?
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If it is approved, the the refund will be processed, and a credit will automatically be applied on the original method of payment, within 10 business days.

If you have any other questions, please contact us at info@serendipityintimates.com or call us at +34669600386.

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