FREE WORLDWIDE SHIPPING ON ORDERS OVER 100EUR

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If you have any questions about your order or if you are interested in selling Serendipity in your store, do not hesitate to contact us by e-mail at info@serendipityintimates.com, by WhatsApp at +34 669 600 386 or using the following form:

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Our sizing is based on a simple scale from 0 to 4. Below you'll find a conversion chart to help you find your perfect size.

If you are between two sizes, we recommend to always choose the bigger size.

 

SIZE 0 1 2 3 4
EU 32-34 34-36 38-40 38-40 40-42
INT. XS S M L XL
US 0 2 4 6 8
UK 6 8 10 12 14
AU 6 8 10 12 14

 

If you are still unsure about your size, you can take your own measurements and compare them to the table below. Have someone else measure you to make sure it's accurate. 

 

Measurements (cm) 0 1 2 3 4
Underbust 65 70 75 80 85
Bust 80 85 90 95 100
Waist 60 65 70 75 80
Hip 90 95 100 105 110

 

Here is the measurements you should take:

  1. Bust: measure the fullest contour of your bust (probably where the nipples are).
  2. Underbust: This is your ribcage contour, right under your bust.
  3. Waist: the narrowest part of your abdomen, your natural waistline.
  4. Hips: This is where your waistline is the fullest, normally in the middle of of your buttocks.

 

SHIPPING

How much does shipping cost? 

SPAIN - Free shipping and returns (Canary Islands, 10€ on orders under 100€)
EUROPE - 10 € (Free Shipping on orders over 100€)
REST OF THE WORLD - 15 €

How long does shipping take?

We ship all our orders from our offices in Barcelona. Shipping time are like this:

SPAIN: 24-48h (Canary Islands, 2-5 days)
EUROPE: 2-5 days
REST OF THE WORLD: 5-10 days

  • Keep in mind that there might be delays once it has been shipped due to external reasons.
  • Please make sure that there is always somebody to pick up the order, since our courier will ask for a signature.
  • See the delivery FAQs for details on shipping methods, costs and delivery times.
  • You will receive a tracking email once the order has been shipped.
  • Duties and other taxes are not included in the shipping rate and must be paid by the customer upon receival. They are different for every country.

RETURNS AND EXCHANGES

  • You can return anything that doesn't fit in the next 14 days after receiving the order. Orders in Spain have free exchanges and returns.
  • See conditions and procedure in our return FAQs

Thanks for contacting us. We'll get back to you as soon as possible.

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